/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media all{html,body,div,span,applet,object,iframe,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,abbr,acronym,address,big,cite,code,del,dfn,em,font,img,ins,kbd,q,s,samp,small,strike,strong,sub,sup,tt,var,dl,dt,dd,ol,ul,li,fieldset,form,label,legend,table,caption,tbody,tfoot,thead,tr,th,td,hr{margin:0;padding:0;border:0;outline:0;font-weight:inherit;font-style:inherit;font-size:100%;font-family:inherit;vertical-align:baseline;background-image:none;direction:inherit}body{line-height:1;color:black;background:white;text-align:left;margin:0;padding:0}ol,ul{list-style:none}table{border-collapse:collapse;border-spacing:0}caption,th,td{text-align:left;font-weight:normal}.RTL caption,.RTL th,.RTL td{text-align:right}blockquote:before,blockquote:after,q:before,q:after{content:""}blockquote,q{quotes:"" ""}a{text-decoration:none}strong{font-weight:bold}select{margin-top:-1px}html,body,div,span,applet,object,iframe,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,abbr,acronym,address,big,cite,code,del,dfn,em,font,img,ins,kbd,q,s,samp,small,strike,strong,sub,sup,tt,var,dl,dt,dd,ol,ul,li,fieldset,form,label,legend,table,caption,tbody,tfoot,thead,tr,th,td,hr,input,textarea{box-sizing:border-box}}
/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{body{display:flex;flex-direction:column;position:relative;min-height:100vh;line-height:1;color:var(--black);background:var(--main-bg-color);text-align:left;margin:0;padding:0;font:12px/14px Arial,sans-serif;-webkit-text-stroke:1px transparent}@media only screen and (max-width:1024px){body{padding:55px 0 0}}#ViewModeSwitch{margin:5px 0}.RTL{text-align:right;direction:rtl}input{font-family:Arial,sans-serif}a{color:#F92}a:hover{color:#F72}p{color:var(--gray-medium)}h1{font-size:24px;line-height:26px;font-weight:bold}h2{font-size:18px;line-height:20px;font-weight:normal}h4{font-weight:bold}strong{font-weight:bold}.AsBlock{display:block}div.Headline{display:flex;flex-flow:row;align-items:center;padding:0;position:relative;justify-content:space-between;min-width:100%;gap:var(--gap-md)}div.Headline 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/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{div.TooltipContainer{position:absolute;z-index:4000;display:none}div.Tooltip{width:244px}div.Tooltip.TongueTop,div.Tooltip.TongueBottom{width:400px}div.Tooltip.TongueLeft{margin-left:-37px}div.Tooltip.TongueRight{margin-left:-202px}div.Tooltip>div.Content{background-color:#fff;border:1px solid #ccc;padding:5px;position:relative}div.Tooltip>div.Content p{margin:0;color:#000}div.Tooltip.TongueTop>div.Content{margin-bottom:15px}div.Tooltip.TongueBottom>div.Content{margin-top:15px}div.Tooltip>div.Content:after,div.Tooltip>div.Content:before{left:50%;border:solid transparent;content:" ";height:0;width:0;position:absolute;pointer-events:none}div.Tooltip.TongueTop>div.Content:after,div.Tooltip.TongueTop>div.Content:before{top:100%}div.Tooltip.TongueBottom>div.Content:after,div.Tooltip.TongueBottom>div.Content:before{bottom:100%}div.Tooltip.TongueLeft>div.Content:after,div.Tooltip.TongueLeft>div.Content:before{left:10%}div.Tooltip.TongueRight>div.Content:after,div.Tooltip.TongueRight>div.Content:before{left:90%;right:10%}div.Tooltip>div.Content:after{border-color:rgba(255,255,255,0);border-width:6px;margin-left:-6px}div.Tooltip>div.Content:before{border-color:rgba(204,204,204,0);margin-left:-7px}div.Tooltip.TongueTop>div.Content:after{border-top-color:#fff;border-width:6px}div.Tooltip.TongueTop>div.Content:before{border-top-color:#ccc;border-width:7px}div.Tooltip.TongueBottom>div.Content:after{border-bottom-color:#fff;border-width:6px}div.Tooltip.TongueBottom>div.Content:before{border-bottom-color:#ccc;border-width:7px}}
/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{.Login{display:flex;flex-direction:column;flex:1;padding:var(--main-page-padding);justify-content:center;align-items:center}.Login p{padding:0;font-size:var(--main-font-size)}.Login noscript p{color:#666666;margin:13px 0 26px}#Login,#Reset,#Signup,#PreLogin{width:100%;height:100%;padding-left:0;position:relative;padding:var(--padding-xxl)}.header-content{display:flex;flex-direction:column;gap:var(--gap-xs)}#NoJavaScript,#OldBrowser{width:500px;padding-left:0;position:relative}.RTL #Login,.RTL #Reset,.RTL #Signup,.RTL #PreLogin{padding:0 142px 0 0;float:right}.InlineNavigation{position:relative}.RTL .InlineNavigation{left:auto;right:34px}.Login label{width:auto;padding-left:2px;float:none;color:#222;font-size:12px;text-align:left}.Login form label.Focused{color:#BBB}.Login input:focused{border-color:var(--black)}.Login button:disabled{color:#7F7F7F;background:#F0F0F0}.RTL .Floating div{margin:2px 0 2px 5px}.JavaScriptAvailable .Login label,.JavaScriptAvailable .Login label.Mandatory{display:flex;align-items:center;gap:var(--padding-xs);line-height:normal;font-size:14px;font-weight:var(--medium);letter-spacing:0.2px;padding:0}.JavaScriptAvailable .Login input[type='text'],.JavaScriptAvailable .Login input[type='password']{margin:0;position:relative;z-index:10}.Option{display:flex;justify-content:flex-end;margin:0;padding:var(--padding-sm) 0 0}.Option a{color:var(--gray-medium);padding:2px 0;transition:var(--main-transition);border-bottom:1px solid transparent;font-size:var(--main-font-size)}.Option a:hover{color:var(--primary-color)}#Signup #Title,#Signup input[type='text'],#Signup input[type='email']{width:100%}.NewLine{display:flex;flex-direction:column;gap:var(--gap-xs)}.ErrorBox,.SuccessBox,.WarningBox{margin:0;cursor:default;width:100%;max-width:400px;padding:7px var(--padding-xs);border-radius:var(--border-radius-xs);text-align:center}.ErrorBox{background-color:var(--alert-error-bg-solid-color);color:var(--white)}.SuccessBox{background-color:var(--alert-success-bg-solid-color);color:var(--white)}.WarningBox{color:var(--black);background:var(--alert-warning-bg-solid-color)}.WarningBox.WithIcon{position:relative;padding-left:25px}.WarningBox.WithIcon>i{position:absolute;left:10px;top:6px}.Login .Content{margin-left:0;border-top:none}.RTL .Login .Content{margin-right:142px;margin-left:0}#Container form div{gap:var(--gap-sm)}}
/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{#Navigation{position:relative;display:flex;align-items:flex-start;padding:0 var(--padding-xl);border-bottom:var(--border-width) var(--border-solid) var(--border-color);transition:var(--main-transition);background:var(--white)}#Navigation #HeaderToolBar .logo-navbar-mobile{display:none}#Navigation>ul{display:flex}.RTL #Navigation>ul{float:right}#Navigation>ul>li>ul{display:none;position:absolute;top:35px;left:0;z-index:99;background:var(--menu-bg);min-width:100%;box-shadow:var(--menu-box-shadow);border-radius:var(--border-radius-xs);padding:var(--padding-sm)}.RTL #Navigation>ul>li>ul{right:1px}#Navigation>ul>li ul.Expanded:not(:empty:blank){display:block;z-index:1000}#Navigation .Individual{float:right}.RTL #Navigation .Individual{float:left}#Navigation>ul>li{position:relative;display:flex}#Navigation>ul>li:last-child{border-right:0}.RTL 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/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). 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/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{.TicketHeader{position:relative;display:flex;align-items:center;gap:var(--gap-sm);padding-bottom:var(--padding-sm);width:100%}.RTL .TicketHeader h2{padding:10px 36px 15px 0;float:right}#TicketOptions{position:relative;overflow:hidden;margin-left:auto}.RTL #TicketOptions{right:auto;left:0}#TicketOptions li{display:inline-block;margin-left:5px}#TicketOptions .Print,#TicketOptions .ZoomExpand{color:#777;font-size:15px}#TicketOptions .ZoomExpand{display:none}#TicketOptions .Print:hover,#TicketOptions .ZoomExpand:hover{color:#f92}#TicketOptions .ZoomExpand.ExpandAll .fa-minus{display:none}#TicketOptions .ZoomExpand.ExpandOne .fa-bars{display:none}.RTL #TicketOptions .ZoomExpandAll{margin:-2px 4px 0 0}.TicketZoom .Age{width:auto;padding:0}#FollowUp.Visible{}.JavaScriptAvailable #FollowUp #Messenger{overflow:hidden;display:flex;flex-direction:column;gap:var(--gap-md)}#FollowUp.Visible #Messenger{height:auto;border-top:1px solid #EEE}#Messenger #Subject{}#Messenger textarea{display:block}#Messenger textarea:focus{border-color:#888}#Messenger fieldset{}.Attachment{padding:9px 0 4px 138px}.RTL .Attachment{padding:9px 138px 4px 0}#Messenger .ActionRow{border:0}.JavaScriptAvailable #ReplyButton{display:block;margin-top:20px}#ReplyButton:hover{color:#555}.Visible #ReplyButton{display:none}.TicketZoom .ZoomForm{display:flex;flex-direction:column;gap:var(--gap-md);width:100%}.TicketZoom .ZoomForm .ZoomInfo{display:flex;flex-direction:column;gap:var(--gap-md)}.TicketZoom .ZoomForm .ZoomInfo .Metadata-wrapper{padding:var(--padding-md)}.TicketZoom .ZoomForm .ZoomInfo #Metadata{display:flex;overflow:hidden;flex-wrap:wrap;gap:var(--gap-md)}@media only screen and (max-width:1024px){.TicketZoom .ZoomForm .ZoomInfo #Metadata{gap:var(--gap-lg)}}.TicketZoom .ZoomForm .ZoomInfo #Metadata li.Header{display:none}.TicketZoom .ZoomForm .ZoomInfo #Metadata li{position:relative;display:flex;flex-direction:column;gap:var(--gap-sm);flex-basis:calc(25% - 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/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). 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/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media print{body{font:12px/14px Arial,sans-serif}#Header,.ControlRow,.ActionRow,.Flag,.Print,.DontPrint,#Footer,#TicketOptions{display:none!important}.Content,.Header,.Metadata,.MessageHeader,.MessageBody,.Details{width:auto!important;margin:0!important;padding:0!important}.MessageHeader h3{font-weight:18px!important}.MessageBody{display:block!important}ol,ul{list-style:none outside none}#Navigation{display:none}#Messages{margin-top:-40px;padding:0}.Message{margin-top:21px;list-style:none}.MessageHeader a{color:black}.MessageHeader h3,.MessageBody .Label{display:inline}.MessageHeader .Age,.MessageBody .Label{font-size:11px}.Details{margin:8px 0}iframe{width:100%}.Filter a{display:block;padding:5px 9px;color:#FFF}.MessageBox,.ActionRow{margin:0;border-bottom:1px solid #B8BBBB;border-top:1px solid #F0F2F2;font-size:11px;overflow:hidden}.Overview table thead{display:block;width:100%}.Overview thead th{border-top:1px solid #CCCCCC;border-bottom:1px solid #CCCCCC;text-transform:uppercase;padding:5px}.Overview a{text-decoration:none;font-size:12px;font-style:normal;color:#000}.Overview tbody tr td{border-left:1px dotted #CCC;border-bottom:1px dotted #CCC;padding:5px 5px 5px 10px;text-decoration:none;font-size:12px;font-style:normal;color:#452A03}.Overview tbody tr td a{text-decoration:none;font-size:12px;color:#452A03}#ZoomSidebar{float:none;border:1px solid #ccc;padding:15px}#Metadata{margin:0;padding:0}.TicketHeader{margin:10px 0 20px 0;border-bottom:1px solid #000;font-size:20px;padding:5px 0;line-height:1.2}#Flag{height:15px;width:150px;margin:10px 0 15px 0;padding:10px;display:block;font-size:15px;color:#CCCCCC;border:1px dashed #CCCCCC}.TicketHeader h2{margin:10px 0 10px 0;padding:0}.TicketHeader ul{border-top:1px dotted #CCC;border-bottom:1px dotted #CCC;margin:10px 0 20px 0;padding:10px 0 10px 0;display:inline-block}.TicketHeader ul li{margin:5px 0 5px 0}#Metadata li .Key{color:#666666;font-weight:bold}.MessageHeader{margin:20px 0 10px 0;padding:10px;display:block}.MessageHeader h3 a{margin:20px 0 10px 0;font-size:16px;text-decoration:none;padding:10px 0 10px 0;display:inline-block}.MessageHeader .Age{margin:0 0 0 10px}.Details div{margin-bottom:10px}.MessageBody .Label{font-weight:bold}.MessageContent{margin-top:10px;padding:10px;border:1px solid #CCC}}
/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{.toolbar-row-wrapper .toolbar-row .component-last-views ul{gap:var(--padding-sm);flex-wrap:wrap}.ToolTip{position:relative;display:flex;flex-flow:row;align-items:center;justify-content:center}.LastViewToolBarRow a{display:flex;flex-flow:row;align-items:center;justify-content:space-between;gap:3px;color:var(--gray-darker);padding:var(--padding-xs);transition:var(--main-transition);border-radius:var(--border-radius-xxs);border:var(--border-width) var(--border-solid) var(--border-color)}.LastView:hover{background:var(--gray-light)}.LastViewAvatar{justify-content:space-between}.ToolTipContent:after{border-bottom-color:#333!important}.LastViewAvatar>span{display:flex;align-items:center;gap:var(--padding-md)}.LastViewAvatar a{transition:var(--main-transition)}.LastViewAvatar div.ToolTipContent{max-width:225px;flex-wrap:wrap;white-space:normal;top:58px}.ToolTip .ToolTipContent{visibility:hidden;width:max-content;padding:var(--padding-sm);position:absolute;z-index:100;left:0;top:34px;background:var(--black);border-radius:var(--border-radius-xxs)}.ToolTip .ToolTipContent p{color:var(--white)}.ToolTip .ToolTipContent:after{content:"";position:absolute;width:9px;height:9px;border-top:1px solid;border-left:1px solid;border-color:var(--black);top:-4px;left:11px;background:var(--black);transform:rotate(45deg)}.ToolTip:hover .ToolTipContent{visibility:visible;display:flex}.ToolTipText,.ToolTipText fieldset{display:flex;flex-flow:column;align-items:flex-start}.ToolTipText fieldset{padding-top:var(--padding-md);gap:2px}.LastViewAvatarRow>.ToolTipContent fieldset{display:flex;flex-flow:column;gap:var(--padding-xs);padding-top:var(--padding-sm)}.ToolTipText fieldset span{display:flex;flex-flow:row;align-items:center;gap:8px;width:fit-content;width:-moz-fit-content}.ToolTipContent>fieldset label,.ToolTipText>fieldset label{color:var(--gray-dark-semi)}#ToolBar>li.UserAvatar>div{width:max-content!important}a.LastView.LastViewAvatar.LastViewAvatarRow{margin-top:0;margin-bottom:0}.LastViewToolBar{display:inline-flex;border:1px solid #545454}.LastViewToolBarRow{width:fit-content!important;width:-moz-fit-content!important}.LastViewMenuBar{width:100%;height:auto;display:flex;padding:var(--padding-sm) var(--main-page-padding) 0 var(--main-page-padding)}.LastViewMenuBarWrapper{width:100%;height:auto;display:flex;flex-wrap:wrap;background:var(--white);border:var(--border-width) var(--border-solid) var(--border-color);border-radius:var(--border-radius-sm)}li.LastViewMenuBarRow a{display:flex;gap:var(--gap-xs);transition:var(--main-transition);color:var(--gray-darker);padding:var(--padding-sm) var(--padding-md);border-right:var(--border-width) var(--border-solid) var(--border-color)}li.LastViewMenuBarRow:last-child a{margin:0}.LastViewMenuBarRow .ToolTipContent{top:45px}}
/*Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (AGPL). If youdid not receive this file,see http://www.gnu.org/licenses/agpl.txt.*/:root{--ck-border-radius:15px!important}.ck.ck-fullscreen__editable>.ck.ck-editor__editable{height:fit-content!important;min-height:297mm!important;width:210.52917mm!important}.ck.ck-fullscreen__toolbar .ck.ck-toolbar__items .ck.ck-source-editing-button{width:100%}.ck-znuny-fullscreen .ck.ck-balloon-panel.ck-balloon-panel_visible.ck-toolbar-container{z-index:var(--ck-z-panel)}.ck-rounded-corners .ck.ck-editor__top .ck-sticky-panel div.ck-sticky-panel__content.ck-sticky-panel__content_sticky,.ck-rounded-corners .ck.ck-editor__top .ck-sticky-panel div.ck-sticky-panel__content.ck-sticky-panel__content_sticky>.ck-toolbar{border-radius:0}.ck.ck-editor p,.ck.ck-fullscreen__main-wrapper p{color:var(--black)}.ck-fullscreen__sidebar.ck-fullscreen__left-sidebar,.ck-fullscreen__sidebar.ck-fullscreen__right-sidebar{flex-shrink:1}.ck-fullscreen__editable{max-width:92vw}.ck-fullscreen__editable .ck-content.ck-editor__editable{max-width:100%}.ck-editor .ck-editor__editable{overflow:auto}.ck.ck-resizer{position:absolute;right:-2px;bottom:0.5px;z-index:9000;width:11px;height:12px;user-select:none;cursor:ns-resize;color:grey}.ck.ck-editor.ck-has-resizer .ck.ck-editor__main .ck.ck-editor__editable_inline{border-bottom-right-radius:0}.ck-body-wrapper form label[for],.ck.ck-editor form label,.ck.ck-editor label{min-height:unset}.ck-body-wrapper form{width:unset;overflow:unset;display:block;flex-flow:unset;gap:unset}.ck.ck-rounded-corners .ck.ck-button,.ck>.ck.ck-rounded-corners .ck>a.ck.ck-button,.ck>.ck.ck-button.ck-rounded-corners,.ck>a.ck.ck-button.ck-rounded-corners{border-radius:5px}.ck-editor__top{background-color:transparent!important}.ck-toolbar__items>.ck-button:hover{border-radius:5px!important;padding:var(--ck-spacing-small);cursor:pointer}.ck-balloon-panel>.ck-balloon-rotator>.ck-balloon-rotator__content>.ck-link-form{flex-flow:row;gap:unset}.ck-balloon-panel .ck-link-form .ck-labeled-field-view .ck-label,.ck-toolbar__items .ck-labeled-field-view .ck-label{min-height:unset}